Michael is an editor for 9to5Mac, 9to5Google, and Electrek. December 26, How to screen share with iPhone, iPad, and Mac to remotely help friends and family with new devices Michael Potuck - Dec.
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Mac to Mac Screen Sharing Providing support to others can be easiest when you can take control of their device. Here are two ways to start screen sharing on Mac: Make sure they select Control my screen. The alternate way to start screen sharing is through Messages on macOS. Click Details in the top right corner of the message shown below Click the icon with two rectangles.
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Select Invite to share my screen or Ask to share screen. Start a Mac screen sharing session.
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Third-party software TeamViewer seems to be the best third-party software option for screen sharing with Apple devices and more. Michael Potuck's favorite gear. Awesome AirPods and EarPods covers that create a snug fit!
Solid fast charger for iPhone and iPad. I should probably also reiterate here that there is no direct remote control of or direct screen sharing with the iOS device. Although the rep may be able to fully control the remote Mac desktop, interaction with the iOS device is limited to View Only. Given the current system requirements, you need to be in an active remote Mac support session before you can use iOS Screen Sharing.
How to Screen Share from Mac to Mac & Mac to iPhone & iPad | zofuhyguju.tk
Just an aside here … Apple is ever tightening the interaction between Mac computers and iOS devices. Some capabilities that required the USB cable in the past are now available over wireless or Bluetooth. For now, it is. Once you can see the screen of the remote iOS device, you can guide the customer through troubleshooting.
The Virtual Pointer is the best tool for this job.
One benefit of using Bomgar for remote support is the detailed audit record each session generates. With iOS Screen Sharing, a video of the remote support session can be recorded and saved. The support rep will need Bomgar Remote Support Once the device connects, you can request to see it by clicking the device name in the iOS Screen Sharing drop down menu. The video can be part of your audit trail or you share it with the customer in case they run into this problem again.
How to Screen Share from Mac to Mac & Mac to iPhone & iPad
Turn on screen sharing on your Mac
Products Password Safe Manage and monitor privileged accounts. Endpoint Privilege Management Remove excessive end user privileges on desktops and servers. Privileged Remote Access Manage vendor access.